tka11 Privacy Policy —
Your Data, Protected
At tka11, your privacy is not an afterthought. This policy explains exactly what personal data we collect, why we collect it, how we store and protect it, and what rights you hold as a Bangladesh-based player on our platform.
SSL/TLS Encryption
All data transmitted between your device and tka11 servers is protected by industry-standard SSL/TLS encryption, ensuring your personal and financial information cannot be intercepted in transit.
No Third-Party Data Sales
tka11 will never sell, rent, or trade your personal data to advertisers or unaffiliated third parties. Your information is used solely to operate and improve the tka11 platform for Bangladesh players.
Minimal Data Collection
We follow a data-minimisation principle — we only collect information that is strictly necessary to operate your tka11 account, process BDT transactions, and comply with responsible gaming obligations.
Right to Access & Erasure
You have the right to request a copy of all personal data tka11 holds about you, and to request erasure of that data where there is no overriding legal obligation for us to retain it.
Secure Payment Processing
Financial transaction data — including bKash, Nagad, Rocket, and bank account details — is handled through encrypted payment channels. tka11 does not store full card or mobile wallet credentials on its own servers.
Transparent Cookie Use
tka11 uses cookies only for essential platform functionality and anonymous performance analytics. We do not deploy behavioural advertising cookies or share cookie data with ad networks.
Section 01
Data We Collect
When you register and use tka11, we collect certain categories of personal data. This data is necessary to create and maintain your account, process deposits and withdrawals in BDT, verify your identity in accordance with our responsible gaming obligations, and deliver a personalised, secure gaming experience. The table below summarises the categories of data we collect and the primary reason for each.
| Data Category | Examples | Purpose | Required? |
|---|---|---|---|
| Identity Data | Full name, date of birth, NID / passport number | Account registration, KYC verification, age confirmation (18+) | Required |
| Contact Data | Email address, mobile number | Account communications, security alerts, support responses | Required |
| Financial Data | bKash / Nagad / Rocket number, bank account name, transaction references | Deposit processing, withdrawal routing, fraud prevention | Required |
| Technical Data | IP address, browser type, device type, OS version, session tokens | Platform security, fraud detection, session management | Required |
| Usage Data | Games played, bet amounts, session duration, login timestamps | Responsible gaming monitoring, platform improvement, bonus eligibility | Automatic |
| Cookie Data | Session cookies, preference cookies, anonymous analytics identifiers | Session continuity, language/currency preferences, performance analytics | Functional |
| Support Data | Support ticket content, chat logs, email correspondence | Resolving player queries, improving support quality, dispute resolution | When raised |
Sensitive data: tka11 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data beyond what is necessary for responsible gaming self-exclusion requests. Where you voluntarily provide such information in support communications, it is treated with the highest level of confidentiality.
Section 02
How We Use Your Data
tka11 uses personal data only for the purposes for which it was collected or for compatible purposes that a reasonable person would expect. We do not engage in purpose creep — we do not repurpose data in ways that are inconsistent with the original collection context without first obtaining your explicit consent.
- Account management: Creating, maintaining, and administering your tka11 account, including processing changes to your registered details, resetting credentials, and closing accounts upon request.
- Transaction processing: Facilitating BDT deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, and routing withdrawals to your verified payment method.
- Identity verification (KYC): Confirming that you are aged 18 or over and that the identity and payment details you have provided are genuine and belong to you.
- Fraud and security: Detecting and preventing fraudulent account activity, money laundering, unauthorised access, duplicate account creation, and bonus abuse.
- Responsible gaming: Monitoring gameplay patterns for signs of problem gambling, enforcing self-exclusion agreements, and applying deposit or session limits at your request or as required by our responsible gaming obligations.
- Communications: Sending transactional emails (deposit confirmations, withdrawal notifications, security alerts, account verification messages). We may also send promotional communications about tka11 bonuses and cricket or slot promotions — you can opt out of promotional emails at any time by contacting support@tka11.app.
- Platform improvement: Using anonymised and aggregated usage data to understand which games and features are most popular with Bangladeshi players, to optimise page performance, and to improve the overall tka11 experience.
- Legal compliance: Meeting obligations under applicable law, responding to lawful requests from courts or regulatory authorities in Bangladesh or internationally, and maintaining records as required by applicable financial regulations.
Legal basis: tka11 processes your personal data on the following legal bases: (a) contract performance — processing necessary to deliver the tka11 service you signed up for; (b) legal obligation — processing required to comply with KYC, anti-money laundering, and responsible gaming requirements; (c) legitimate interests — fraud prevention, platform security, and service improvement; and (d) consent — for optional promotional communications, which you may withdraw at any time.
Section 03
Data Sharing & Third Parties
tka11 does not sell, rent, or trade your personal data to any third party. We share personal data only in the specific, limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
- Payment processors: To complete BDT deposits and withdrawals, tka11 shares the minimum necessary financial identifiers with payment service providers including bKash, Nagad, Rocket, Upay, and partner banks. These providers process your transaction data under their own privacy policies and are bound by contractual data-protection obligations with tka11.
- Game providers: Third-party game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised session and game-round data as part of normal game-platform integration. These providers do not receive your name, contact details, or financial data.
- Identity verification services: When KYC verification is required, tka11 may share identity documents with reputable third-party verification service providers solely for the purpose of confirming your identity and age. These providers are contractually required to handle your data securely and confidentially.
- Analytics providers: tka11 uses anonymised, aggregated analytics tools to understand platform usage. No personally identifiable information is shared with analytics providers. Individual players cannot be identified from the data passed to analytics systems.
- Legal and regulatory authorities: tka11 will disclose personal data to courts, law enforcement agencies, financial intelligence units, or other competent authorities in Bangladesh or internationally where required by law, court order, or regulatory instruction. In such cases, tka11 will disclose only the minimum data required to satisfy the legal obligation.
- Business transfers: In the unlikely event that tka11 undergoes a merger, acquisition, or sale of its business assets, your personal data may be transferred as part of that transaction. If this occurs, you will be notified via the email address registered to your account prior to your data being transferred to or becoming subject to a different privacy policy.
No cross-border data marketing: tka11 does not transfer your personal data to third-party marketing firms, data brokers, advertising networks, or social media platforms. Your data is used exclusively to operate the tka11 service for Bangladesh players.
Section 04
Cookies & Tracking Technologies
tka11 uses cookies and similar technologies (such as local storage and session storage) to ensure the platform functions correctly, to remember your preferences, and to gather anonymous performance data. We do not use cookies for behavioural advertising or cross-site tracking.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential | Maintain your login session, protect against CSRF attacks, remember your account state between pages | Session / 24 hours | No — required for platform to function |
| Functional | Remember your language preference (English), currency display (BDT), and notification settings | 30 days | Yes — but some preferences will reset |
| Analytics | Anonymous page-view counts, game load times, error tracking — used to improve platform performance | 90 days | Yes — opt out via browser settings |
You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies will prevent you from logging in to your tka11 account. Most modern browsers — including Chrome, Firefox, Samsung Internet (widely used in Bangladesh), and Opera Mini — provide straightforward cookie management tools in their privacy settings menus.
No advertising cookies: tka11 does not deploy third-party advertising cookies, retargeting pixels, or social media tracking scripts. Your browsing activity on tka11 is not shared with Facebook, Google Ads, or any other advertising network.
Section 05
Data Security
tka11 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. The following safeguards are in place across the tka11 platform:
- Transport encryption: All communications between your browser or app and tka11 servers are encrypted using TLS 1.2 or higher. HTTPS is enforced across the entire tka11.app domain with HSTS headers active.
- Data-at-rest encryption: Sensitive personal data stored on tka11 servers — including identity documents submitted for KYC and financial reference data — is encrypted at rest using AES-256 encryption.
- Access controls: Access to player personal data within the tka11 organisation is restricted on a strict need-to-know basis. Staff members who handle player data are subject to confidentiality agreements and regular security training.
- Payment data segregation: Full card numbers, CVV codes, and mobile wallet PINs are never stored on tka11 servers. Payment tokenisation is used so that tka11 systems hold only a transaction reference, not raw financial credentials.
- Intrusion detection: tka11 operates continuous monitoring systems to detect and respond to unusual access patterns, brute-force login attempts, and other security anomalies in real time.
- Incident response: In the event of a confirmed data breach that is likely to result in risk to your rights, tka11 will notify affected players via their registered email address promptly, and will take immediate steps to contain and remediate the incident.
No online platform can guarantee absolute data security. While tka11 takes every reasonable precaution, you also play an important role in keeping your account secure. Use a unique, strong password for your tka11 account, do not share your credentials with anyone, and contact immediately if you suspect unauthorised access.
Section 06
Data Retention
tka11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | Legal obligation, dispute resolution, re-registration prevention |
| Financial transaction records | 7 years from transaction date | Anti-money laundering regulations, financial audit requirements |
| KYC documents | 5 years from account closure or last active use | Regulatory compliance, identity fraud prevention |
| Support communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Session & usage logs | 13 months from session date | Security monitoring, responsible gaming review |
| Cookie / analytics data | 90 days (anonymised after 30 days) | Platform performance analysis |
| Self-exclusion records | Indefinite | Preventing re-registration by self-excluded players |
When data reaches the end of its retention period and there is no overriding legal obligation to retain it further, tka11 will securely delete or irreversibly anonymise it. Anonymised data — which cannot be linked back to any individual — may be retained for longer periods for statistical and platform-improvement purposes.
Section 07
Your Privacy Rights
As a tka11 player based in Bangladesh, you hold the following rights in relation to your personal data. tka11 is committed to honouring these rights promptly and without unnecessary bureaucracy. To exercise any of the rights below, contact the tka11 data team at with the subject line "Privacy Rights Request".
Right to Access
Request a copy of all personal data tka11 holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your tka11 account. Some corrections may require re-verification.
Right to Erasure
Request deletion of your personal data where tka11 has no overriding legal obligation to retain it. Note that financial records must be kept for legal compliance periods.
Right to Restriction
Request that tka11 restrict processing of your data while a dispute about its accuracy or the lawfulness of its processing is being resolved.
Right to Portability
Request your personal data in a structured, machine-readable format (CSV or JSON) so that you can transfer it to another service if you choose.
Right to Object
Object to processing of your data for direct marketing or promotional communications at any time. We will action opt-out requests within 48 hours.
How to exercise your rights: Email with the subject line "Privacy Rights Request" and a brief description of what you are requesting. tka11 will acknowledge your request within 5 business days and complete it within 30 days. For complex requests, this period may be extended by a further 30 days with prior notification. Identity verification may be required before your request can be actioned.
Section 08
Policy Updates & Contact
tka11 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, applicable law, or regulatory requirements. When material changes are made, tka11 will notify registered players via the email address associated with their account, and the updated policy will be published at tka11.app/privacy-policy with a revised effective date clearly stated at the top.
Continued use of the tka11 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and contact to request account closure and data handling in accordance with your rights described in Section 07 above.
Contact the tka11 privacy team: For any question, concern, or request relating to this Privacy Policy or the handling of your personal data, contact us at . Our support team is available 24 hours a day, 7 days a week, in English. All privacy-related communications are handled at Bangladesh Standard Time (BST, UTC+6). This Privacy Policy is effective as of January 2026 and supersedes all prior versions.
For responsible gaming queries, self-exclusion requests, or deposit-limit settings, please visit the Responsible Gaming page or contact our support team directly. tka11 is committed to providing a safe, fair, and transparent online gaming environment for all Bangladeshi players aged 18 and above.
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